Table of Contents
1. Introduction
Welcome to 23ph — the online gaming platform built for Filipino players, by people who understand what local gamers actually need. We know that when you sign up, deposit, or play on our platform, you're trusting us with real personal information. That trust is something we never take lightly.
This Privacy Policy explains how 23ph collects, uses, stores, and protects the personal data of everyone who visits or registers at https://23ph.best. It applies to all services we offer, including Fishing Games, Baccarat, Poker, Color Game, MMA Betting, Virtual Sports, and Sports Betting.
By accessing 23ph and creating an account, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of it, please do not continue using the platform.
This policy is written in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, enforced by the National Privacy Commission (NPC) of the Philippines.
2. Information We Collect
When you register and use 23ph, we collect different types of personal data depending on what activities you engage in on the platform. Here's a clear breakdown:
Account and Registration Data
- Full name, date of birth, gender
- Email address and mobile number
- Username and encrypted password
- Nationality and country of residence (Philippines)
Identity Verification (KYC) Data
- Government-issued ID (e.g., Philippine passport, SSS ID, PhilHealth card, UMID, driver's license, Postal ID)
- Selfie or live photo for ID verification
- Proof of billing address (e.g., utility bill or bank statement)
Financial and Transaction Data
- Deposit and withdrawal history
- GCash, Maya, GrabPay, Coins.ph, or bank account details used for transactions
- InstaPay/PESONet reference numbers
- BDO, BPI, or UnionBank online banking transaction records
- Visa/Mastercard card details (partially masked after verification)
Device and Usage Data
- IP address and approximate location (city/province level)
- Browser type, operating system, device model
- Pages visited, time spent, game history, and session logs
- Referral source (how you found 23ph)
Communications Data
- Messages sent to our customer support team
- Responses to surveys or promotional campaigns
- Chat logs when using our live support feature
3. Why We Collect Your Data
We don't collect information just for the sake of it. Every piece of data 23ph gathers has a clear and lawful purpose:
- Account management: To create, verify, and maintain your 23ph player account securely.
- Legal compliance: Philippine gaming regulations require us to verify the identity of all registered players. KYC (Know Your Customer) checks are not optional — they protect both you and 23ph from fraud and money laundering.
- Payment processing: To facilitate deposits and withdrawals through your preferred payment channel, whether GCash, Maya, bank transfer, or card.
- Responsible gaming: To monitor gameplay patterns and detect signs of problem gambling so we can intervene and offer support when needed.
- Customer support: To resolve issues, process complaints, and respond to your inquiries efficiently.
- Personalization: To tailor promotions, game recommendations, and bonuses that are actually relevant to you as a Filipino player.
- Security: To detect suspicious activity, prevent fraud, and protect the integrity of our platform.
- Analytics and improvement: To understand how players interact with 23ph so we can keep improving the experience.
4. How We Use Your Information
Your personal data is used only within 23ph's operations. Specifically, we use your information to:
- Verify your identity during registration and ongoing account reviews
- Process deposits and withdrawals in Philippine Peso (₱) accurately and on time
- Send transactional notifications (e.g., successful deposit of ₱500, withdrawal confirmation)
- Communicate important updates, security alerts, or policy changes
- Deliver promotional messages, bonus offers, and event invitations — only if you've opted in
- Generate internal reports for regulatory submissions to relevant Philippine gaming authorities
- Detect and prevent unauthorized access, cheating, or multi-account abuse
- Fulfill our legal obligations under RA 10173 and anti-money laundering (AMLA) regulations
We will never use your data in ways that are inconsistent with the purposes listed here without obtaining your prior consent or as otherwise required or permitted by law.
5. Sharing of Information
At 23ph, we are very clear about this: we do not sell your personal data to anyone. However, there are limited situations where we may share your information with trusted third parties:
- Payment processors: When you transact via GCash, Maya, GrabPay, BDO, BPI, UnionBank, or Visa/Mastercard, your relevant financial data is shared with those processors to complete the transaction securely.
- KYC/Identity verification providers: We work with licensed identity verification services to cross-check the documents you submit during account registration.
- Game software providers: Game round data may be shared with the game studios that power the titles on 23ph (e.g., fishing game engines, live dealer providers) for game integrity and audit purposes.
- Regulatory and law enforcement authorities: If required by a valid court order, the NPC, PAGCOR, AMLC, or other Philippine government agencies, we will disclose the minimum necessary information as legally required.
- Fraud prevention and security services: We may share device fingerprint or IP data with cybersecurity partners to detect and block fraudulent activity.
All third-party partners engaged by 23ph are contractually required to handle your data with the same level of care and security that we apply internally.
6. Cookies and Tracking Technologies
Like most modern websites, 23ph uses cookies and similar tracking technologies to improve your browsing experience and keep the platform running smoothly. Here's what we use:
- Essential cookies: Required for the website to function. These handle your login session, game state, and security tokens. You cannot opt out of these without losing access to the platform.
- Performance cookies: Help us understand which pages players visit most often, how long sessions last, and where users drop off. This data is aggregated and anonymized.
- Functional cookies: Remember your preferences, such as language settings, preferred payment method, and notification choices.
- Marketing cookies: Only set if you've opted in to receive promotional communications. These help us show you relevant offers instead of random ads.
You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may affect your ability to log in and play on 23ph.
7. How We Protect Your Data
The security of your personal information is a top priority at 23ph. We implement multiple layers of protection across our entire infrastructure:
- TLS/SSL encryption: All data transmitted between your device and 23ph servers is encrypted using 256-bit SSL technology.
- Secure data centers: Player data is stored in access-controlled, physically secured data centers with regular security audits.
- Hashed passwords: Your password is never stored in plain text — we use industry-standard hashing algorithms to ensure it can't be read even by our own staff.
- Two-factor authentication (2FA): We strongly encourage all players to enable 2FA on their 23ph accounts for an extra layer of security.
- Access controls: Only authorised 23ph personnel with a legitimate need can access player data, and all access is logged and audited.
- Regular penetration testing: We engage third-party security firms to regularly test our systems for vulnerabilities.
Despite all these measures, no online platform can guarantee 100% security. If you suspect any unauthorized access to your 23ph account, please contact our support team immediately.
8. Data Retention
We keep your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by Philippine law:
- Active account data is retained for as long as your account remains open.
- After account closure, we retain personal and transaction data for a minimum of five (5) years in compliance with AMLA and gaming regulatory requirements.
- KYC documents are retained for the period required by the relevant Philippine regulatory authority.
- Support chat logs and complaint records are kept for up to three (3) years.
- Cookie and device data is retained for up to 13 months from the date of collection.
Once the retention period expires, data is securely deleted or anonymized in accordance with our data disposal policy.
9. Your Rights Under Philippine Law
As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal information held by 23ph:
- Right to be Informed: You have the right to know what personal data we collect and how it is used — which is what this Privacy Policy is all about.
- Right to Access: You can request a copy of the personal data we hold about you at any time.
- Right to Rectification: If any of your data is inaccurate or outdated, you have the right to request a correction.
- Right to Erasure (Right to be Forgotten): You may request deletion of your personal data, subject to applicable legal retention requirements.
- Right to Restrict Processing: In certain circumstances, you can ask us to temporarily stop processing your data while a concern is being resolved.
- Right to Data Portability: You can request your data in a machine-readable format so you can transfer it to another service if you choose.
- Right to Object: You can object to processing of your data for direct marketing purposes at any time, with no questions asked.
- Right to Lodge a Complaint: If you believe 23ph has violated your data privacy rights, you may file a complaint with the National Privacy Commission at www.privacy.gov.ph.
To exercise any of these rights, send us an email at the address provided in the Contact section below. We will respond within fifteen (15) business days from receipt of your verified request.
10. Protection of Minors
23ph is strictly an 18+ platform. We do not knowingly collect personal data from anyone under 21 years of age (in line with Philippine gaming regulations). Age verification is a mandatory step during our KYC process, and accounts found to belong to minors will be immediately suspended and all balances refunded where applicable.
If you are a parent or guardian and believe your child has registered on 23ph, please contact us immediately at our support email so we can take swift action to close the account and delete all associated data.
11. Changes to This Policy
23ph may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When we make significant changes, we will notify registered players via:
- Email notification to the address associated with your 23ph account
- An in-platform banner or pop-up notification upon your next login
- An update to the "Last Updated" date at the top of this page
We encourage you to review this page periodically. Continued use of 23ph after a policy update constitutes your acceptance of the revised terms.
12. Contact Our Data Privacy Officer
If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please reach out to our designated Data Privacy Officer (DPO):
- Platform: 23ph — https://23ph.best
- Email: privacy@23ph.best
- Support hours: Monday to Sunday, 8:00 AM – 11:00 PM (Philippine Standard Time)
We take every privacy inquiry seriously. Whether you're a player from Davao, Cebu, Baguio, or anywhere else in the Philippines — your concerns matter to us, and we're here to help.